IT Tech 2

Customer Success Manager

Why Should You Apply For The Job:

  • Work in fast growing multi-national Fintech company with strong presence in Worldwide.
  • Great career exposure and development opportunity.
  • Good remuneration.

 

Job Description: 

Our client is the global business service and support team for international businesses across the Company. A Customer Success Manager is responsible for maintaining customer relationships throughout the life cycle to understand customers and to help grow their business, achieve their key objectives and resolve the pain points. It’s a role for both customer advocate and strong representative of the Company.

 

Responsibilities:

  1. Accountable for service level of CSM managed accounts, provide a great experience for our customers, ensures smooth ongoing business operations and to enable the next wave of business growth.
  2. Lead the core project management of business services and supports, responsible for service solution capabilities, coordinating cross-department communication, collaboration, and resource allocation, driving service system optimization, and enhancing overall service team efficiency.

 

Job Requirements:

  1. Bachelor’s degree or equivalent experience
  2. At least 5 years of account management / business development / business operations working experience in financial sector, banking, payment, trading, tele-sales, B2B solutions or related fields;
  3. General understanding of regulatory compliance, guidelines, regulations in financing or payment processing industry are preferred; ability to learn and adapt to new product knowledge including the area of risk management, revenue protection and industrial best practice;
  4. Effective problem-solving and negotiation skills. Able to communicate across various teams and make influence on collaborating teams; Ability to develop and maintain professional working relationships with co-workers and peers;
  5. Good business writing and presenting skill; Excellent command of written and spoken English and Chinese; Cantonese is a plus;
  6. Operational excellence in analytical thinking, process development and planning, flexibility and ability in responding to evolving business priorities and dealing with ambiguity; Fast-paced, self-motivated, independent, result-oriented and able to work under pressure with multiple deadlines;
  7. Strong sense of end-to-end ownership and “must-do” mentality. Detail-conscious, highly organized with commitment to executional excellence; Willingness and ability to address and resolve customer issue with speed and urgency.

 

Remark: This position is only open for Malaysian candidates at the moment.

 

About The Company: 
Our client is a world-renowned fintech company with strong presence in APAC and the rest of the world.

 

For more information, kindly contact Gina Koh via WhatsApp at 016-6948780 or via email at gina.koh@peoplelake.asia

 

Job Category: Customer Service & Experience
Job Type: Permanent
Job Location: Kuala Lumpur
Job Industry: Fintech

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