Why Should You Apply For The Job:
- Work in fast growing multi-national Fintech company with strong presence in Worldwide.
- Great career exposure and development opportunity.
- Good remuneration.
Job Description:
The Customer Service and Experience Management Manager is responsible for the customer service operations, customer experience management to support regulated financing service operational units of Our Client, by delivering quality service throughout the customer life cycle to understand customers and to resolve their pain points. It’s a role for both customer advocate and strong representative of the Company.
Responsibilities:
- Accountable for service level of the financing service, provide a great experience for both corporate and individual customers, ensures smooth ongoing business operations and to enable the business growth.
- Lead the core project management of business services and supports, responsible for service solution capabilities, coordinating cross-department communication, collaboration, and resource allocation, driving service system optimization, and enhancing overall service team efficiency.
Job Requirements:
- Minimum 5 years of corporate customer service / business operations working experience in financial sector, banking, payment, B2B solutions or related fields.
- Must have: more than 2 years of team management or team leading experience.
- Understanding of regulatory compliance, guidelines, regulations of banking or financing industry, ability to learn and adapt to new product knowledge including the area of risk management, business operations and industrial best practice;
- Effective problem-solving and negotiation skills: Able to communicate across various teams and make influence on collaborating teams, Ability to develop and maintain professional working relationships with co-workers and peers;
- Good business writing and presenting skill: Proficiency in Thai/Cantonese/Mandarin language is a must, and excellent command of written and spoken English.
- Operational excellence in analytical thinking, process development and planning, flexibility and ability in responding to evolving business priorities and dealing with ambiguity, Fast-paced, self-motivated, independent, result-oriented and able to work under pressure with multiple deadlines;
- Strong sense of end-to-end ownership and “must-do” mentality. Detail-conscious, highly organized with commitment to executional excellence, willingness and ability to address and resolve customer issue with speed and urgency;
- Bachelor’s degree or equivalent experience.
Remark: This position is only open for Malaysian candidates at the moment.
About The Company
Our client is a world-renowned fintech company with strong presence in APAC and the rest of the world.
Interested to apply? Kindly send your latest CV (with attached photo) to our consultant, Gina at gina.koh@peoplelake.asia or contact her at 016-6948780 for a discussion and information sharing about this opportunity.
Job Category: Customer Service & Experience
Job Type: Permanent
Job Location: Kuala Lumpur
Job Industry: Financial & Insurance Services Fintech
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