Customer Service (Based In Singapore)

About the company:
Our company is leading the transformation of the mobility industry in Singapore. The company is one of Singapore’s largest car fleets and expanded its offerings to personal and corporate leasing, purchasing, and financing.

Job Description
• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with the company.
• Be the first point of contact for drivers’ requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the company’s family.
• Keep customers updated on the latest promotion and product.

Requirement
• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service

• A passion for helping and interacting with people.

• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.

• Excellent communication skills and proactive, empathetic approach to customer service.

• Able to speak English & Mandarin

• The ability to identify sales opportunities without ever losing that personal, caring touch.

• Malaysian are welcome. Willing to relocate to Singapore