Customer Success Executive (Saas Software) – Mandarin Speaker

About the job

• Deliver software product training sessions to customers
• Consult with customers on best practices for their organization’s usage of the software
• Responsible for performing customer needs and solution finding sessions
• Identify needs for additional features and training that enhance customer success and retention
• Speak with power users in the organization and identify opportunities for expansion of account usage
• Provide customer feedback and/or requirements to the Sales team
• Stay up-to-date and be a subject matter expert on all new features rollouts by the software
• Attend all sessions organized for products purposes
• Familiarity with SaaS product and ability to employ strategies in online environments
• Perform additional duties as assigned

Requirements:

• Minimum a Degree Holder.
• Must be IT savvy and familiar with SaaS products.
• Good analytics and problem solving skills.
• Good interpersonal and communication skills.
• With a minimum of 2 years working experience in Customer Success for SaaS product role preferred.
• Must be able to converse and write well and clearly in English and Mandarin language.
• Candidates who are able to start immediately will be given preference.