Customer Support Specialist

About the company:

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals.

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

Requirements:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Native or near-native Chinese and fluent English is essential

For more information, you may reach out to Hoyyian at her email at hoyyian.tang@peoplelake.asia

Please be informed that only shortlisted candidate will be notified