ITSM Engineer/Consultant (Freshworks)

About the Client

Our client is a technology solutions provider specializing in IT infrastructure, cloud computing, and data center services. They enable businesses to drive digital transformation through secure, scalable, and efficient IT solutions. Their services also cover enterprise networking, cybersecurity, and managed services to support operational excellence.

Key Responsibilities:

To be part of the Service Management team, serving as a key technical resource regarding the configuration, development, integration, and maintenance of the Freshworks implementation. Candidate will have fluency in Freshworks design and development principles, enabling to work with key stakeholders to develop enterprise business solutions for clients customers that leverage ITIL processes and best practices. Additionally, candidate will support and assist the global desktop manager with ongoing tasks and recommend improvements and automation processes within Freshworks.

• End-to-end planning and implementation of all Freshworks system upgrades, enhancements, customization, and configuration.
• Hands-on analyzing, designing, and developing complex functionality with two or more functional areas in Freshworks.
• Using scripting tools and Freshworks functionality to create scripts, scheduled jobs, and business rules to achieve required business outcomes.
• Hands-on experience in integrating Freshworks with other systems such as Jira.
• Supporting and assisting the global desktop manager with ongoing tasks and recommending improvements and automation processes within Freshworks.

Job Requirements:

• Bachelor’s Degree in Computer Science Engineering (or related technical discipline).
• 2+ years of experience in Freshworks and Service Portal.
• Knowledge in ITIL process.
• Familiarity with SQL, HTML, UI design, and CSS.
• Configuration of Freshworks’s ITSM service catalog.
• Proficiency in English is a must.

Kindly contact Dharsh via WhatsApp at 012-9191780 or via email at dharshini.nelamagan@peoplelake.asia if you are keen to explore this opportunity.

Thank you.