Product Senior Associate (Japanese Speaker)

About the Client

Our client is a diversified Malaysian conglomerate with operations spanning transportation, manufacturing, property development, and support services. Since its establishment in 1985, the group has grown through strategic investments and a strong commitment to ethical business practices. Its subsidiaries provide solutions in public transport, automotive engineering, textiles, logistics, and infrastructure.

Key Responsibilities:

1. Communication & Coordination
● Act as a bridge between the product team and other departments, ensuring smooth information flow and clear communication of system updates.
● Participate in product and service strategy discussions for feature enhancements and operational improvements.
● Work closely with internal teams to gather and organize feedback regarding system and service improvements.
● Work closely with external stakeholders to ensure seamless system upgrades and address system-related issues, report incidents, and resolution processes.
● Communicate system issues and requirements to the technical team, ensuring clear documentation and follow-ups.

2. System & Product Improvement
● Track system performance and identify potential system enhancement improvements based on data and user feedback.
● Conduct UAT (User Acceptance Testing) for new features, reporting bugs and areas for optimization.
● Oversee the integration of updates such as routing adjustments, geofencing modifications, and service updates to enhance operations.
● Ensure smooth onboarding and implementation of new product launches and service areas.

3. Data Analysis & Reporting
● Track and analyse key performance indicators (KPIs) such as system performance, service efficiency, user engagement, and booking performance to product decisions guide decision-making.
● Generate insights from operational data to support service optimization and business development opportunities.

Job Requirements:

● 3-5 years of experience in product coordination, service operations, system development, or a related field.
● Strong communication skills to liaise with cross-functional teams and external stakeholders.
● Experience in gathering and organizing requests and feedback to drive product decisions.
● Basic Excel and data analysis skills to support product insight.
● Able to read, write and speak Japanese is a MUST.

Kindly contact Dharsh via WhatsApp at 012-9191780 or via email at dharshini.nelamagan@peoplelake.asia if you are keen to explore this opportunity.

Thank you.