Senior IT Engineer

About our client:

Our client is a shared services company that provides HR, Finance, and IT support to fast-growing businesses. They handle essential operational functions, allowing their clients to focus on building great products. Their IT services include hardware leasing, software license management, infrastructure maintenance, and end-user support.

Role Summary

This position is a hands-on and reliable Senior IT Engineer to oversee and support all IT operations for the company’s client offices. This role covers hardware, software, system administration, and user support across multiple teams. You will be responsible for implementing IT policies, managing assets, ensuring uptime, and providing responsive technical support. You will also play a key role in onboarding a junior IT staff member whom you will guide and manage.

Key Responsibilities

Client-Side IT Management

• Serve as the primary IT contact for multiple client companies.
• Set up and configure workstations (laptops, desktops, monitors, peripherals).
• Handle hardware leasing coordination, deployment, and returns.
• Perform software license provisioning, renewals, and compliance checks.
• Troubleshoot hardware, software, and connectivity issues for client users.
• Implement and enforce endpoint security measures (e.g., 2FA, remote wipe).
• Maintain asset tracking and assist in IT procurement planning.

System & Network Support

• Manage email systems (e.g., Google Workspace), shared drives, and access controls.
• Provide basic server and networking support (Wi-Fi, firewalls, switches).
• Administer SaaS platforms (Slack, project tools, internal dashboards).
• Ensure data backups, patch management, and preventative maintenance are performed.

Leadership & Team Growth

• Provide training and guidance to junior IT staff.
• Document IT processes, SOPs, and user onboarding/offboarding checklists.
• Assist with IT audits and ensure consistent practices across clients.
  
  
  

Required Skills & Experience

• 4–6 years of relevant experience in IT support, system administration, or helpdesk engineering.
• Strong technical troubleshooting skills (Windows, macOS, Linux).
• Hands-on experience with workstation setups, remote support tools, and common IT infrastructure.
• Familiarity with SaaS environments and cloud admin panels (e.g., Google Admin, Office 365).
• Good documentation and communication skills.
• Ability to multitask and prioritize support across different client needs.
  
  
  

Preferred Qualifications

• Diploma/Degree in IT, Computer Science, or a related field.
• Basic understanding of cybersecurity practices (antivirus, backups, patching).
• Experience in a shared services or MSP (Managed Service Provider) environment.
• Familiarity with network devices (routers, switches, APs) is an advantage.
  
  
  

Career Path

This position is expected to evolve into a Team Lead role as the IT function grows. The successful candidate will eventually oversee one or more junior IT support personnel and help standardize IT services across the client base.

For more information, you may reach out to Hoyyian at her email at hoyyian.tang@peoplelake.asia

Please be informed that only shortlisted candidate will be notified