{"id":13531,"date":"2024-10-03T06:58:35","date_gmt":"2024-10-03T06:58:35","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=13531"},"modified":"2024-12-16T17:17:41","modified_gmt":"2024-12-16T17:17:41","slug":"customer-support-customer-service-executive-puchong","status":"expired","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/?post_type=awsm_job_openings&p=13531","title":{"rendered":"Customer Service Executive &#8211; Mandarin Speaker (Fresh Graduate is welcomed to apply)"},"content":{"rendered":"<p><strong>About The Company:\u00a0<\/strong><\/p>\n<p>Our client is a fintech company transforming trading with AI-driven automation and advanced financial tools.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Description:<\/strong> As a Customer Service in the company, you will play a pivotal role in enhancing customer satisfaction and achieving the sales goals. You will manage online events, provide exceptional customer interactions, and support the innovative trading education platform.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li><strong>Event Management:<\/strong>\u00a0Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.<\/li>\n<li><strong>Sales Support:<\/strong>\u00a0Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.<\/li>\n<li><strong>Customer Relationship:<\/strong>\u00a0Cultivate strong relationships with customers to enhance satisfaction and retention.<\/li>\n<li><strong>Service Quality:<\/strong>\u00a0Maintain high standards of service quality and assist with administrative tasks as needed.<\/li>\n<li><strong>Student Guidance:<\/strong>\u00a0Guide students in developing the correct trading mindset.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li><strong>Language Proficiency:<\/strong>\u00a0Fluent in English, Bahasa Malaysia, and Mandarin.<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Education:<\/strong>\u00a0Fresh graduates are encouraged to apply.<\/li>\n<li><strong>Technical Skills:<\/strong>\u00a0Proficient in G Suite and Microsoft Office; coding knowledge is a plus.<\/li>\n<li><strong>Learning Mindset:<\/strong>\u00a0Eager to learn new technologies that enhance work efficiency.<\/li>\n<li><strong>Problem-Solving:<\/strong>\u00a0Excellent problem-solving skills and attention to detail.<\/li>\n<li><strong>Interpersonal Skills:<\/strong>\u00a0Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.<\/li>\n<li><strong>Trading Experience:<\/strong>\u00a0Beneficial but not mandatory.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Rewards:<\/strong><\/p>\n<ul>\n<li><strong>Skill Development:<\/strong>\u00a0Elevate your expertise with fully sponsored skillset training and certifications.<\/li>\n<li><strong>Career Progression:<\/strong>\u00a0Clear paths to managerial roles for your future growth.<\/li>\n<li><strong>Open-Door Policy:<\/strong>\u00a0Easy dialogue with our management team.<\/li>\n<li><strong>Stability:<\/strong>\u00a0Enjoy fixed allowances for added stability.<\/li>\n<li><strong>Recognition:<\/strong>\u00a0Comprehensive rewards program featuring Long Service, Best Performer, and Role Model Awards.<\/li>\n<li><strong>Employee Well-being:<\/strong>\u00a0Additional perks including sports, recreational activities, and exclusive employee vacation benefits.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).<\/p>","protected":false},"excerpt":{"rendered":"<p>About The Company:\u00a0 Our client is a fintech company transforming trading with AI-driven automation and advanced financial tools. &nbsp; Job Description: As a Customer Service in the company, you will play a pivotal role in enhancing customer satisfaction and achieving the sales goals. You will manage online events, provide exceptional customer interactions, and support the [&hellip;]<\/p>","protected":false},"author":23,"featured_media":13532,"template":"","meta":{"_joinchat":[]},"class_list":["post-13531","awsm_job_openings","type-awsm_job_openings","status-expired","has-post-thumbnail","hentry","job-category-customer-service-experience","job-type-full-time","job-location-puchong","job-industry-fintech"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/13531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/23"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/13532"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=13531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}