{"id":14141,"date":"2024-10-21T07:47:18","date_gmt":"2024-10-21T07:47:18","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=14141"},"modified":"2024-10-21T07:47:34","modified_gmt":"2024-10-21T07:47:34","slug":"customer-service-representative-phone-call-email-mandarin-speaker","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/customer-service-representative-phone-call-email-mandarin-speaker\/","title":{"rendered":"Customer Service Representative (Phone call\/ Email) &#8211; Mandarin Speaker"},"content":{"rendered":"<p><b>About The Company:<\/b><\/p>\n<p>The company is a multi-regional company that specializes in software development and advanced technology solutions.<\/p>\n<p><b>Position: Customer Service Representative (Phone call\/ Email) &#8211; Mandarin Speaker (Salary up to RM3,500)<\/b><\/p>\n<p><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Support both front and back office operations<\/li>\n<li>Keep track of received data and source documents<\/li>\n<li>Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc.<\/li>\n<li>Sort and prepares documents for imaging<\/li>\n<li>Correct captured data accurately in a pre-determined data entry system<\/li>\n<li>Manage processed and unprocessed documents<\/li>\n<li>Maintain an effective and efficient records management system<\/li>\n<li>Generate reports and responds to inquiries related to entered data upon request<\/li>\n<li>Process various forms<\/li>\n<li>Protect customer information<\/li>\n<li>Maintain operations by following policies and procedures<\/li>\n<li>Perform other duties as assigned by Team Leader and Supervisors.<\/li>\n<li>Provide and maintain the high standard of customer service to program members.<\/li>\n<li>Ensure that member enquiries are responded to and actioned promptly<\/li>\n<li>Responsible for actioning redemption requests via the system and managing member information through the member database<\/li>\n<li>Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames<\/li>\n<li>Ensure all documentation required by other departments to service member\u2019s request is completed promptly and in accordance to the operations procedures<\/li>\n<li>Resolve difficult customer issues that arise or escalate complaints to the Team Leader<\/li>\n<li>Coach and educate Members on the value-add products, such as overall benefits of the program<\/li>\n<li>Complete general administration tasks and follow-up on customer enquiries<\/li>\n<li>Attend informational program overviews as required<\/li>\n<li>Maintain compliance of monitoring guidelines<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).<\/p>","protected":false},"excerpt":{"rendered":"<p>About The Company: The company is a multi-regional company that specializes in software development and advanced technology solutions. Position: Customer Service Representative (Phone call\/ Email) &#8211; Mandarin Speaker (Salary up to RM3,500) Responsibilities: Support both front and back office operations Keep track of received data and source documents Contact preparer of source documents to resolve [&hellip;]<\/p>","protected":false},"author":23,"featured_media":14140,"template":"","meta":{"_joinchat":[]},"class_list":["post-14141","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-service-experience","job-type-full-time","job-location-petaling-jaya","job-industry-information-communication-technology","job-industry-it"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/14141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/23"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/14140"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=14141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}