{"id":14364,"date":"2024-11-15T10:01:01","date_gmt":"2024-11-15T10:01:01","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=14364"},"modified":"2024-11-18T03:53:35","modified_gmt":"2024-11-18T03:53:35","slug":"client-support-customer-experience-executive-based-in-singapore","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/client-support-customer-experience-executive-based-in-singapore\/","title":{"rendered":"Client Support \/ Customer Experience Executive (Based in Singapore)"},"content":{"rendered":"<p><strong>About the company:\u00a0<\/strong><\/p>\n<p>Our client is a leading e-hailing service provider based in Singapore, dedicated to revolutionizing urban transportation with innovative, reliable, and customer-centric solutions.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Position: Client Support \/ Customer Experience Executive (Based in Singapore) (Salary up to 3,500 SGD)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibilities:\u00a0<\/strong><\/p>\n<ul>\n<li><strong>Deliver Exceptional Post-Sales Support:<\/strong> Ensure our drivers enjoy a smooth and hassle-free experience, offering prompt and effective assistance whenever needed.<\/li>\n<li><strong>Primary Point of Contact:<\/strong> Act as the first responder to drivers&#8217; queries and concerns, resolving issues quickly and with care.<\/li>\n<li><strong>Ongoing Engagement:<\/strong> Regularly check in with drivers to collect feedback and assess their overall experience with the platform.<\/li>\n<li><strong>Identify Sales Opportunities:<\/strong> Explore chances to offer contract renewals, vehicle upgrades, or extended lease terms that align with drivers&#8217; needs.<\/li>\n<li><strong>Build Strong Driver Relationships:<\/strong> Develop meaningful, long-term connections with drivers<\/li>\n<li><strong>Keep Drivers Informed:<\/strong> Keep drivers updated on the latest promotions, product offerings, and company news to maintain engagement and excitement.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Requirements:\u00a0<\/strong><\/p>\n<ul>\n<li><strong>Experience in Customer-Focused Roles:<\/strong> Previous experience in positions such as Sales or Customer Support, with a strong focus on delivering exceptional service.<\/li>\n<li><strong>Genuine Passion for Helping Others:<\/strong> A natural enthusiasm for engaging with people and providing assistance that makes a difference.<\/li>\n<li><strong>Strong Problem-Solving Skills:<\/strong> Quick to assess situations and find effective solutions, ensuring customer issues are resolved efficiently.<\/li>\n<li><strong>Excellent Communication Abilities:<\/strong> A proactive and empathetic communicator, skilled in understanding and addressing customer needs.<\/li>\n<li><strong>Languages:<\/strong> Mandarin, English.<\/li>\n<li>Only <strong>Malaysian.<\/strong><\/li>\n<\/ul>\n<p>For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>About the company:\u00a0 Our client is a leading e-hailing service provider based in Singapore, dedicated to revolutionizing urban transportation with innovative, reliable, and customer-centric solutions. &nbsp; Position: Client Support \/ Customer Experience Executive (Based in Singapore) (Salary up to 3,500 SGD) &nbsp; Responsibilities:\u00a0 Deliver Exceptional Post-Sales Support: Ensure our drivers enjoy a smooth and hassle-free [&hellip;]<\/p>","protected":false},"author":23,"featured_media":13532,"template":"","meta":{"_joinchat":[]},"class_list":["post-14364","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-service-experience","job-type-full-time","job-location-singapore","job-industry-transportation"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/14364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/23"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/13532"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=14364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}