{"id":15050,"date":"2025-02-13T09:50:32","date_gmt":"2025-02-13T09:50:32","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=15050"},"modified":"2025-02-13T09:53:04","modified_gmt":"2025-02-13T09:53:04","slug":"service-operations-team-leader-manager","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/service-operations-team-leader-manager\/","title":{"rendered":"Service Operations Team Leader\/Manager (After Sales \/ Field Service)"},"content":{"rendered":"<p><strong>About The Company:&nbsp;<\/strong><\/p>\n\n\n\n<p>Our client is a Swiss multinational specializes in food processing, advanced materials, and die-casting technologies. With a strong focus on innovation and sustainability, it operates in over 140 countries, enhancing food safety, efficiency, and industrial productivity.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Position: Service Operations Team Leader\/Manager (Salary up to RM11,500)<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead a team of Field Service Engineers and Workshop Operators, ensuring high-quality service delivery while fostering a collaborative and productive work environment.<\/li>\n\n\n\n<li>Calculate the annual hourly rate and manage costs within the allocated budget for Field Service and Workshop operations.<\/li>\n\n\n\n<li>Plan, analyze, and optimize resource utilization to ensure high productivity and positive coverage differences.<\/li>\n\n\n\n<li>Ensure compliance with EHS (Environmental, Health, and Safety) standards and regulations to maintain a safe working environment and promote a strong safety culture.<\/li>\n\n\n\n<li>Gather feedback from customers after job completion and conduct regular visits to improve service quality.<\/li>\n\n\n\n<li>Maintain and update the skills matrix while ensuring continuous development and upskilling of Field Service Engineers and Workshop Operators.<\/li>\n\n\n\n<li>Provide technical expertise and operational support to internal stakeholders and related departments.<\/li>\n\n\n\n<li>Promote continuous improvement initiatives in Field Service and Workshop operations.<\/li>\n\n\n\n<li>Plan and allocate resources efficiently, ensuring timely deployment of Field Service Engineers for commissioning, troubleshooting, repairs, preventive maintenance, warranty services, and emergency calls, including weekends.<\/li>\n\n\n\n<li>Interact with customers to address inquiries, dispatch service requests, and resolve conflicts.<\/li>\n\n\n\n<li>Coach Field Service Engineers on delivering high-quality service reports and maintaining effective communication with customers.<\/li>\n\n\n\n<li>Ensure overseas Engineer assignments adhere to schedule and budget while maintaining customer satisfaction.<\/li>\n\n\n\n<li>Streamline internal processes to ensure efficient execution of service requests, including quotations, order tracking, invoicing, and payment processing.<\/li>\n\n\n\n<li>Collaborate with the Sales and Customer Relationship teams to support sales opportunities for spare parts, service agreements, and upgrades identified during site visits.<\/li>\n\n\n\n<li>Oversee Workshop operations by working closely with the Workshop Supervisor to ensure timely, high-quality, and cost-effective delivery of all roll refurbishment orders.<\/li>\n\n\n\n<li>Optimize resource management and capacity planning to enhance Workshop efficiency.<\/li>\n\n\n\n<li>Maintain high-quality output for roll refurbishment while improving turnaround time for customers.<\/li>\n\n\n\n<li>Regularly assess third-party supply contracts and conduct cost comparisons to enhance quality, reduce turnaround time, and manage costs effectively.<\/li>\n\n\n\n<li>Evaluate market potential, analyze competitors&#8217; strengths and weaknesses, and leverage the company\u2019s value proposition to proactively promote new rolls and roll refurbishment services.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Requirements: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree in Engineering (Mechanical, Process, Industrial), Business Administration, or a related field.<\/li>\n\n\n\n<li>8+ years of experience in after-sales service operations in the manufacturing industry.<\/li>\n\n\n\n<li>5+ years of experience in Field Service team management.<\/li>\n\n\n\n<li>Previous experience as a Field Service Engineer is a plus.<\/li>\n\n\n\n<li>Proficient in SAP and field service management software for scheduling, reporting, and resource allocation.<\/li>\n\n\n\n<li>Strong sense of ownership and accountability.<\/li>\n\n\n\n<li>Customer-centric with a focus on delivering solutions.<\/li>\n\n\n\n<li>Results-oriented with excellent problem-solving and conflict management skills.<\/li>\n\n\n\n<li>Exceptional time-management, organization, and prioritization under deadlines.<\/li>\n\n\n\n<li>Strong leadership and team management skills, able to influence across all levels.<\/li>\n\n\n\n<li>Ability to simplify and communicate complex information to internal and external stakeholders.<\/li>\n\n\n\n<li>Focused on cost efficiency and driving proactive changes.<\/li>\n\n\n\n<li>Proficient in English and Bahasa Melayu (spoken and written).<\/li>\n\n\n\n<li>Mandarin knowledge is a plus.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>About The Company:&nbsp; Our client is a Swiss multinational specializes in food processing, advanced materials, and die-casting technologies. With a strong focus on innovation and sustainability, it operates in over 140 countries, enhancing food safety, efficiency, and industrial productivity. Position: Service Operations Team Leader\/Manager (Salary up to RM11,500) Responsibilities: Requirements: For more information, you may [&hellip;]<\/p>","protected":false},"author":23,"featured_media":15052,"template":"","meta":{"_joinchat":[]},"class_list":["post-15050","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/15050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/23"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/15052"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=15050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}