{"id":15859,"date":"2025-06-20T01:00:24","date_gmt":"2025-06-20T01:00:24","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=15859"},"modified":"2025-06-20T01:00:26","modified_gmt":"2025-06-20T01:00:26","slug":"kyc-operations-lead-enterprise-lending","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/kyc-operations-lead-enterprise-lending\/","title":{"rendered":"KYC Operations Lead (Enterprise Lending)"},"content":{"rendered":"<h3 class=\"wp-block-heading\">About our client: <\/h3>\n\n\n\n<p>Our client is a world-renowned fintech company, a world-leading internet open platform with a strong presence in APAC and the rest of the world.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Responsibilities: <\/h3>\n\n\n\n<p>\u2022Manage 2 functions \u2013 KYC &amp; Ops team<br>\u2022Oversee customer onboarding and lifecycle management, ensuring seamless end-to-end processes<br>\u2022Perform checker role in the BAU works<br>\u2022Managed the teams\u2019 volume to meet the required SLA and timeline<br>\u2022Develop and maintain standard operating procedures (SOPs) to ensure efficiency and consistency<br>\u2022Ensure timely completion of customer\u2019s transactions\/requests, reports and daily reconciliations\/settlements<br>\u2022Collaborate with regional teams to streamline customer journeys and operations<br>\u2022Response to customer\u2019s queries and concerns with the aim to achieve first call resolution<br>\u2022De-escalate situations involving dissatisfied customers, offering patient assistance and support<br>\u2022Support regional projects and perform ad-hoc tasks as required<br>\u2022Report to the regional head of delivery channel.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualifications: <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree<\/li>\n\n\n\n<li>At least 7-10 years\u2019 of experience in a customer service environment, conducting CDD\/KYC on customers, with client-facing exposure<\/li>\n\n\n\n<li>Experience in loan product operations<\/li>\n\n\n\n<li>Fluency in English and Thai languages; Chinese language is a plus<\/li>\n\n\n\n<li>Proven leadership skills and ability to prioritize tasks<\/li>\n\n\n\n<li>Strong communication and management aptitude<\/li>\n\n\n\n<li>May require to work during weekend<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Interested to apply? <\/h4>\n\n\n\n<p>Please send your latest Resume\/CV to Gina Koh<strong>\u00a0<\/strong>at her email at\u00a0<strong>gina.koh@peoplelake.asia\u00a0<\/strong>\/ WhatsApp at\u00a0<strong>016-6948780<\/strong>\u00a0if you have any further enquiry.<\/p>","protected":false},"excerpt":{"rendered":"<p>About our client: Our client is a world-renowned fintech company, a world-leading internet open platform with a strong presence in APAC and the rest of the world. Key Responsibilities: \u2022Manage 2 functions \u2013 KYC &amp; Ops team\u2022Oversee customer onboarding and lifecycle management, ensuring seamless end-to-end processes\u2022Perform checker role in the BAU works\u2022Managed the teams\u2019 volume [&hellip;]<\/p>","protected":false},"author":10,"featured_media":3389,"template":"","meta":{"_joinchat":[]},"class_list":["post-15859","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-kyc-cdd","job-type-permanent","job-location-kuala-lumpur-malaysia","job-industry-fintech"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/15859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/10"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/3389"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=15859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}