{"id":16703,"date":"2025-10-29T04:33:02","date_gmt":"2025-10-29T04:33:02","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=16703"},"modified":"2025-10-29T08:37:26","modified_gmt":"2025-10-29T08:37:26","slug":"technical-support-engineer-remote-working","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/technical-support-engineer-remote-working\/","title":{"rendered":"Software Technical Support Engineer (Remote working)"},"content":{"rendered":"<h3 class=\"wp-block-heading\">About the company:<\/h3>\n\n\n\n<p>Our client is a leading software development automation company specializing in cutting-edge solutions. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">About the role: <\/h3>\n\n\n\n<p>As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Responsibilities: <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diagnose and resolve technical issues through phone, email, or remote access.<\/li>\n\n\n\n<li>Handle application setup, configuration, and design-related problems.<\/li>\n\n\n\n<li>Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.<\/li>\n\n\n\n<li>Escalate complex issues to senior engineers with clear documentation.<\/li>\n\n\n\n<li>Recreate customer environments to find the root cause of problems.<\/li>\n\n\n\n<li>Test and verify software updates, upgrades, and fixes.<\/li>\n\n\n\n<li>Create and update technical documentation.<\/li>\n\n\n\n<li>Participate in team meetings to share insights and best practices.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Required Skills and Qualities:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer-focused mindset:<\/strong> Always aim to deliver the best service.<\/li>\n\n\n\n<li><strong>Good communication:<\/strong> Able to explain technical issues clearly to both technical and non-technical people.<\/li>\n\n\n\n<li><strong>Technical learning ability:<\/strong> Quick to learn new products and systems.<\/li>\n\n\n\n<li><strong>Strong problem-solving:<\/strong> Able to analyze and fix issues efficiently.<\/li>\n\n\n\n<li><strong>Team player:<\/strong> Work well with other departments.<\/li>\n\n\n\n<li><strong>Independent:<\/strong> Able to work with minimal supervision.<\/li>\n\n\n\n<li><strong>Adaptable:<\/strong> Comfortable in a fast-paced, changing environment.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Preferred Technical Skills<\/strong>: <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Operating Systems:<\/strong> Windows Server, Linux<\/li>\n\n\n\n<li><strong>Databases:<\/strong> SQL Server, Oracle, DB2<\/li>\n\n\n\n<li><strong>Web Servers:<\/strong> Tomcat, WebSphere<\/li>\n\n\n\n<li><strong>Language:<\/strong> Japanese (good to have, but not required)<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>About the company: Our client is a leading software development automation company specializing in cutting-edge solutions. About the role: As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find [&hellip;]<\/p>","protected":false},"author":23,"featured_media":3332,"template":"","meta":{"_joinchat":[]},"class_list":["post-16703","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-technical-support","job-type-full-time","job-location-kuala-lumpur","job-location-remote","job-industry-software-development"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/16703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/23"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/3332"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=16703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}