{"id":17605,"date":"2026-04-01T09:57:48","date_gmt":"2026-04-01T09:57:48","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=17605"},"modified":"2026-04-03T04:00:54","modified_gmt":"2026-04-03T04:00:54","slug":"cloud-operations-executive-fresh-graduate-is-welcomed","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/cloud-operations-executive-fresh-graduate-is-welcomed\/","title":{"rendered":"Cloud Operations Executive (Fresh graduate is welcomed)"},"content":{"rendered":"<h3 class=\"wp-block-heading\">About the Company:<\/h3>\n\n\n\n<p>A fast-growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Responsibilities:<\/h3>\n\n\n\n<p><strong>Billing &amp; Account Management<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage the full customer account lifecycle, including account activation, suspension, and closure, ensuring billing accuracy at all stages<\/li>\n\n\n\n<li>Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners<\/li>\n\n\n\n<li>Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups, and support dispute resolution<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer &amp; Partner Support<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Act as the primary point of contact for non-technical and operational customer support matters<\/li>\n\n\n\n<li>Coordinate and follow up on post-sales service requests (e.g., contract updates, account changes) to ensure timely resolution<\/li>\n\n\n\n<li>Monitor customer credit utilization and partner rebate programs, ensuring accurate calculations and application of incentives and discounts<\/li>\n<\/ul>\n\n\n\n<p><strong>Operational Execution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain accurate records of billing activities, operational transactions, and policy applications<\/li>\n\n\n\n<li>Collaborate with cross-functional teams (Sales, Finance, Technical Support) to improve and streamline order-to-cash processes<\/li>\n\n\n\n<li>Support data tracking and billing verification through basic Excel reporting and analysis<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Requirements:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s Degree in Information Technology or a related field <\/li>\n\n\n\n<li>Hands-on operational experience with Alibaba Cloud is required <\/li>\n\n\n\n<li>Exposure to other Chinese cloud platforms (e.g., Tencent Cloud, Huawei Cloud, Volcano Engine) is an added advantage <\/li>\n\n\n\n<li>1\u20133 years of experience in operations, billing, or data handling; fresh graduates with strong aptitude are encouraged to apply <\/li>\n\n\n\n<li>Proficient in Microsoft Excel or similar tools, with the ability to prepare reports and analyze operational data <\/li>\n\n\n\n<li>Strong problem-solving skills, customer-oriented mindset, and willingness to learn within the cloud industry <\/li>\n\n\n\n<li>Ability to multitask and perform effectively in a fast-paced environment <\/li>\n\n\n\n<li>Detail-oriented, proactive, and a strong team player with good communication skills <\/li>\n\n\n\n<li>Fluent in both Mandarin and English (spoken and written) to support regional clients<\/li>\n<\/ul>\n\n\n\n<p>For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215)<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>About the Company: A fast-growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses. Responsibilities: Billing &amp; Account Management Customer &amp; Partner Support Operational Execution Requirements: For more information, you may reach out to Grace Tan via [&hellip;]<\/p>","protected":false},"author":23,"featured_media":14089,"template":"","meta":{"_joinchat":[]},"class_list":["post-17605","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-operations","job-type-full-time","job-location-kuala-lumpur","job-industry-cloud-service","job-industry-cloud-solutions"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/17605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/23"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/14089"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=17605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}