{"id":17672,"date":"2026-04-14T09:21:47","date_gmt":"2026-04-14T09:21:47","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&p=17672"},"modified":"2026-04-16T05:43:24","modified_gmt":"2026-04-16T05:43:24","slug":"cloud-operations-specialist","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/cloud-operations-specialist\/","title":{"rendered":"Cloud Operations Specialist (Mandarin Speaker)"},"content":{"rendered":"

About the Company:<\/strong><\/p>\n\n\n\n

A fast growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses.<\/p>\n\n\n\n

About the Role:<\/strong><\/p>\n\n\n\n

Responsible for managing the end-to-end customer and partner account lifecycle, ensuring smooth execution of operational processes, accurate reporting, and efficient coordination of post-sales services. This role plays a key part in supporting business operations, enhancing customer satisfaction, and contributing to overall process optimization.<\/p>\n\n\n\n

Job Responsibilities:<\/h3>\n\n\n\n

Billing & Account Management<\/strong><\/p>\n\n\n\n

    \n
  • Manage the full customer account lifecycle, including account activation, suspension, and closure, ensuring billing accuracy at all stages<\/li>\n\n\n\n
  • Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners<\/li>\n\n\n\n
  • Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups, and support dispute resolution<\/li>\n<\/ul>\n\n\n\n

    <\/p>\n\n\n\n

    Customer & Partner Support<\/strong><\/p>\n\n\n\n

      \n
    • Act as the primary point of contact for non-technical and operational customer support matters<\/li>\n\n\n\n
    • Coordinate and follow up on post-sales service requests (e.g., contract updates, account changes) to ensure timely resolution<\/li>\n\n\n\n
    • Monitor customer credit utilization and partner rebate programs, ensuring accurate calculations and application of incentives and discounts<\/li>\n<\/ul>\n\n\n\n

      <\/p>\n\n\n\n

      Operational Execution<\/strong><\/p>\n\n\n\n

        \n
      • Maintain accurate records of billing activities, operational transactions, and policy applications<\/li>\n\n\n\n
      • Collaborate with cross-functional teams (Sales, Finance, Technical Support) to improve and streamline order-to-cash processes<\/li>\n\n\n\n
      • Support data tracking and billing verification through basic Excel reporting and analysis<\/li>\n<\/ul>\n\n\n\n

        <\/p>\n\n\n\n

        Job Requirements:<\/h3>\n\n\n\n
          \n
        • Bachelor\u2019s Degree in Information Technology or a related field<\/li>\n\n\n\n
        • Hands-on operational experience with Alibaba Cloud is required<\/li>\n\n\n\n
        • Exposure to other Chinese cloud platforms (e.g., Tencent Cloud, Huawei Cloud, Volcano Engine) is an added advantage<\/li>\n\n\n\n
        • 1\u20133 years of experience in operations, billing, or data handling; fresh graduates with strong aptitude are encouraged to apply<\/li>\n\n\n\n
        • Proficient in Microsoft Excel or similar tools, with the ability to prepare reports and analyze operational data<\/li>\n\n\n\n
        • Strong problem-solving skills, customer-oriented mindset, and willingness to learn within the cloud industry<\/li>\n\n\n\n
        • Ability to multitask and perform effectively in a fast-paced environment<\/li>\n\n\n\n
        • Detail-oriented, proactive, and a strong team player with good communication skills<\/li>\n\n\n\n
        • Fluent in both Mandarin and English (spoken and written) to support regional clients<\/li>\n<\/ul>\n\n\n\n

          <\/p>\n\n\n\n

          For more information, you may reach out to Rainie Chua at rainie.chua@peoplelake.asia or contact her at +6012-7911939 for further discussion.<\/p>","protected":false},"excerpt":{"rendered":"

          About the Company: A fast growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses. About the Role: Responsible for managing the end-to-end customer and partner account lifecycle, ensuring smooth execution of operational processes, accurate reporting, and […]<\/p>","protected":false},"author":31,"featured_media":17609,"template":"","meta":{"_joinchat":[]},"class_list":["post-17672","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-cloud","job-category-information-technology","job-category-operations","job-type-full-time","job-type-permanent","job-location-kuala-lumpur","job-industry-cloud-service","job-industry-cloud-solutions","job-industry-information-technology"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/17672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/31"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/17609"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=17672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}