{"id":17833,"date":"2026-05-21T09:46:17","date_gmt":"2026-05-21T09:46:17","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=17833"},"modified":"2026-05-21T09:47:02","modified_gmt":"2026-05-21T09:47:02","slug":"cloud-operations-team-lead","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/cloud-operations-team-lead\/","title":{"rendered":"Cloud Operations Team Lead"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>About the Company:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A fast-growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Responsibilities:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Billing &amp; Account Management<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage the full customer account lifecycle, including account activation, suspension, and closure, ensuring billing accuracy at all stages<\/li>\n\n\n\n<li>Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners<\/li>\n\n\n\n<li>Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups, and support dispute resolution<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer &amp; Partner Support<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Act as the primary point of contact for non-technical and operational customer support matters<\/li>\n\n\n\n<li>Coordinate and follow up on post-sales service requests (e.g., contract updates, account changes) to ensure timely resolution<\/li>\n\n\n\n<li>Monitor customer credit utilization and partner rebate programs, ensuring accurate calculations and application of incentives and discounts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Operational Execution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain accurate records of billing activities, operational transactions, and policy applications<\/li>\n\n\n\n<li>Collaborate with cross-functional teams (Sales, Finance, Technical Support) to improve and streamline order-to-cash processes<\/li>\n\n\n\n<li>Support data tracking and billing verification through basic Excel reporting and analysis<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s Degree in Information Technology or a related field<\/li>\n\n\n\n<li>2\u20133 years of operational experience<\/li>\n\n\n\n<li>Familiar with cloud account operations, billing, invoices, customer coordination, or vendor operations<\/li>\n\n\n\n<li>Exposure to other Chinese cloud platforms (e.g., Tencent Cloud, Huawei Cloud, Volcano Engine) is an added advantage<\/li>\n\n\n\n<li>Proficient in Microsoft Excel or similar tools, with the ability to prepare reports and analyze operational data<\/li>\n\n\n\n<li>Ability to multitask and perform effectively in a fast-paced environment<\/li>\n\n\n\n<li>Fluent in both Mandarin and English (spoken and written) to support regional clients<\/li>\n\n\n\n<li>Leadership potential is a plus<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, you may reach out to Rainie Chua at rainie.chua@peoplelake.asia or contact her at +6012-7911939.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>About the Company: A fast-growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses. Job Responsibilities: Billing &amp; Account Management Customer &amp; Partner Support Operational Execution Job Requirements: For more information, you may reach out to Rainie [&hellip;]<\/p>","protected":false},"author":31,"featured_media":17830,"template":"","meta":{"_joinchat":[]},"class_list":["post-17833","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/17833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/31"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/17830"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=17833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}