{"id":18533,"date":"2026-08-03T12:05:17","date_gmt":"2026-08-03T04:05:17","guid":{"rendered":"https:\/\/peoplelake.asia\/?post_type=awsm_job_openings&#038;p=18533"},"modified":"2026-08-03T12:05:19","modified_gmt":"2026-08-03T04:05:19","slug":"customer-service-officer-mandarin-speaker","status":"publish","type":"awsm_job_openings","link":"https:\/\/peoplelake.asia\/zh\/jobs\/customer-service-officer-mandarin-speaker\/","title":{"rendered":"Customer Service Officer (Mandarin Speaker)"},"content":{"rendered":"<h2 class=\"wp-block-heading\">About our client:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A leading fintech platform founded in 2007 and headquartered in Shanghai, China. Currently expanding into Malaysia market and building its first local team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Responsibilities:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to customer inquiries received via email, WhatsApp, and inbound phone calls<\/li>\n\n\n\n<li>Handle simple cases that require manual review and approval<\/li>\n\n\n\n<li>Provide timely, accurate responses in accordance with company SOPs<\/li>\n\n\n\n<li>Escalate complex or unresolved issues to the internal team as needed<\/li>\n\n\n\n<li>Maintain accurate and complete records of customer interactions<\/li>\n\n\n\n<li>Manage and maintain company social media account (content posting, responding to messages\/comments)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6559\u80b2<\/strong>: Diploma or above<\/li>\n\n\n\n<li><strong>Language<\/strong>: Proficient in <strong>Mandarin, English, and Bahasa Malaysia<\/strong> <\/li>\n\n\n\n<li>Good written and verbal communication skills<\/li>\n\n\n\n<li>Ability to multi-task and manage multiple communication channels<\/li>\n\n\n\n<li>Basic computer literacy<\/li>\n\n\n\n<li>Prior customer service experience preferred<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note that only shortlisted candidates will be contacted.<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)<\/p>","protected":false},"excerpt":{"rendered":"<p>About our client: A leading fintech platform founded in 2007 and headquartered in Shanghai, China. Currently expanding into Malaysia market and building its first local team. Responsibilities: Requirements: Please note that only shortlisted candidates will be contacted. For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)<\/p>","protected":false},"author":30,"featured_media":13757,"template":"","meta":[],"class_list":["post-18533","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-service-experience","job-type-permanent","job-location-bandar-tasik-selatan","job-industry-personal-finance"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/18533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/30"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=18533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}