A luxury boutique hotel featuring 38 curated rooms inspired by aviation, spacious stays, and first-class comforts, nestled in Kempas, Johor Bahru.<\/p>\n\n\n\n
Guest Experience & Service Excellence<\/strong> Please note that only shortlisted candidates will be contacted.<\/strong> <\/p>\n\n\n\n For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)<\/p>\n\n\n\n <\/p>","protected":false},"excerpt":{"rendered":" About our client: A luxury boutique hotel featuring 38 curated rooms inspired by aviation, spacious stays, and first-class comforts, nestled in Kempas, Johor Bahru. Key Responsibilities: Guest Experience & Service Excellence– Oversee all guest touchpoints, ensuring warm welcomes, smooth check-ins\/outs, and personalized experiences.– Handle VIPs, repeat guests, and special requests, ensuring high levels of satisfaction.– […]<\/p>","protected":false},"author":30,"featured_media":1830,"template":"","meta":[],"class_list":["post-18605","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-hotel-management","job-type-permanent","job-location-johor-bahru","job-industry-hospitality-tourism"],"_links":{"self":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings\/18605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/users\/30"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media\/1830"}],"wp:attachment":[{"href":"https:\/\/peoplelake.asia\/zh\/wp-json\/wp\/v2\/media?parent=18605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
– Oversee all guest touchpoints, ensuring warm welcomes, smooth check-ins\/outs, and personalized experiences.
– Handle VIPs, repeat guests, and special requests, ensuring high levels of satisfaction.
– Address and resolve guest complaints promptly with effective service recovery.
– Monitor guest feedback through surveys, reviews, and direct interactions, and take action to improve service.
Team Leadership & Supervision<\/strong>
– Lead, train, and motivate guest services associates (front desk, concierge, bellmen, lobby ambassadors).
– Develop shift schedules, assign duties, and ensure SOP compliance.
– Conduct regular team briefings and coaching sessions to maintain service standards.
– Foster a guest-centric culture with a strong focus on hospitality excellence.
Operations Management<\/strong>
– Ensure smooth daily operations at the front office, concierge, and lobby.
– Coordinate with Housekeeping, F&B, Reservations, and other departments for guest requests.
– Maintain accurate records of reservations, guest profiles, and billing.
– Assist with upselling and promotion of hotel services, packages, and loyalty programs.
Administration & Reporting<\/strong>
– Prepare daily guest services reports, including occupancy, VIP lists, and service highlights.
– Monitor and control departmental expenses within budget.
– Ensure compliance with safety, security, and brand standards.
– Contribute to performance reviews and recommend training needs.<\/p>\n\n\n\nRequirements:<\/h2>\n\n\n\n
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