Customer Service Executive – Mandarin Speaker (Based in Singapore)

About the company: 

Our client is one of the largest private hire car leasing service provider in Singapore.

Responsibilities:

• Provide after-sales support to our drivers, ensuring they have a smooth ride with the company.
• Be the first point of contact for drivers’ requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the company’s family.
• Keep customers updated on the latest promotion and product.

Requirements:

• At least 2 years of experience in a customer-focused role, such as Customer Service, Sales, Account Manager etc.
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.

For more information, kindly contact Sunny Khoo via WhatsApp at 012-5164406 or via email at sunny.khoo@peoplelake.asia

Thank you.