IT Engineer (Mandarin speaker)

About the company:

Our client is a shared services company that provides HR, Finance, and IT support to fast-growing businesses. They handle essential operational functions, allowing their clients to focus on building great products. Their IT services include hardware leasing, software license management, infrastructure maintenance, and end-user support.

Responsibilities:

Client IT Operations

• Act as primary IT contact for multiple clients.
• Set up and maintain laptops, desktops, peripherals, and software.
• Manage hardware deployment, returns, and software licenses.
• Troubleshoot IT issues and enforce endpoint security.
• Track IT assets and support procurement planning.

System & Network Support

• Administer email, collaboration tools, shared drives, and user access.
• Handle onboarding/offboarding and account provisioning.
• Support basic network and infrastructure needs.
• Maintain patching, backups, and SaaS platforms.

Governance, Documentation & Process Improvement

• Develop and maintain IT policies, SOPs, and documentation.
• Standardize workflows and support procedures.
• Identify opportunities to improve IT processes and productivity.
• Support audits and ensure consistent IT practices across clients.

Requirements:

• 4–6 years of experience in IT support, system administration, or helpdesk engineering.
• Strong troubleshooting skills on Windows, macOS, and Linux.
• Hands-on experience with workstation setups, remote support, and IT infrastructure.
• Familiarity with SaaS platforms and cloud admin panels (e.g., Google Admin, Office 365).
• Knowledge of cybersecurity practices is a must.
• Good documentation, communication, and multitasking skills.
• Diploma or Degree in IT, Computer Science, or related field preferred.
• Experience in shared services or MSP environment is a plus.
• Familiarity with network devices (routers, switches, APs) is an advantage.

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).