Cloud Operations Specialist (Mandarin Speaker)

About the Company:

A fast growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses.

About the Role:

Responsible for managing the end-to-end customer and partner account lifecycle, ensuring smooth execution of operational processes, accurate reporting, and efficient coordination of post-sales services. This role plays a key part in supporting business operations, enhancing customer satisfaction, and contributing to overall process optimization.

Job Responsibilities:

Billing & Account Management

• Manage the full customer account lifecycle, including account activation, suspension, and closure, ensuring billing accuracy at all stages
• Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners
• Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups, and support dispute resolution

Customer & Partner Support

• Act as the primary point of contact for non-technical and operational customer support matters
• Coordinate and follow up on post-sales service requests (e.g., contract updates, account changes) to ensure timely resolution
• Monitor customer credit utilization and partner rebate programs, ensuring accurate calculations and application of incentives and discounts

Operational Execution

• Maintain accurate records of billing activities, operational transactions, and policy applications
• Collaborate with cross-functional teams (Sales, Finance, Technical Support) to improve and streamline order-to-cash processes
• Support data tracking and billing verification through basic Excel reporting and analysis

Job Requirements:

• Bachelor’s Degree in Information Technology or a related field
• Hands-on operational experience with Alibaba Cloud is required
• Exposure to other Chinese cloud platforms (e.g., Tencent Cloud, Huawei Cloud, Volcano Engine) is an added advantage
• 1–3 years of experience in operations, billing, or data handling; fresh graduates with strong aptitude are encouraged to apply
• Proficient in Microsoft Excel or similar tools, with the ability to prepare reports and analyze operational data
• Strong problem-solving skills, customer-oriented mindset, and willingness to learn within the cloud industry
• Ability to multitask and perform effectively in a fast-paced environment
• Detail-oriented, proactive, and a strong team player with good communication skills
• Fluent in both Mandarin and English (spoken and written) to support regional clients

For more information, you may reach out to Rainie Chua at rainie.chua@peoplelake.asia or contact her at +6012-7911939 for further discussion.