Collections Officer (Fresh grads are welcomed to apply)

About our client:

A leading fintech platform founded in 2007 and headquartered in Shanghai, China. Currently expanding into Malaysia market and building its first local team.

Responsibilities:

• Conduct outbound calls to follow up with customers on overdue payments
• Conduct collections follow-up via WhatsApp messaging
• Manage day-to-day scheduling and rostering for the collections team
• Conduct quality assurance (QA) checks on collections calls and messages
• Update and maintain collections SOPs on an ongoing basis
• Provide guidance and support to junior collections staff

Requirements:

• Education: Diploma or above
• Language: Proficient in English and Bahasa Malaysia
• Prior experience in collections / debt recovery is required
• Experience with team scheduling, quality assurance, or SOP management preferred
• Good communication and negotiation skills
• Ability to remain professional and composed when handling difficult conversations

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)