About our client:
A luxury boutique hotel featuring 38 curated rooms inspired by aviation, spacious stays, and first-class comforts, nestled in Kempas, Johor Bahru.
Key Responsibilities:
Guest Service & Front Desk Operations
– Welcome guests upon arrival and assist with check-in and check-out procedures.
– Handle guest inquiries, reservations, and room assignments accurately.
– Provide information on hotel facilities, services, and local attractions.
– Attend to guest requests and ensure timely follow-up for service recovery if required.
– Manage telephone calls and messages in a professional manner.
Administrative & System Duties
– Operate the Property Management System (PMS) accurately for bookings, billing, and night audit support.
– Handle cash, credit transactions, and maintain accurate shift reports.
– Assist with daily room status updates and coordinate with Housekeeping and other departments.
– Monitor guest accounts, special requests, and VIP listings.
Coordination & Communication
– Liaise with other departments to ensure guest requests are fulfilled promptly.
– Report any irregularities, maintenance issues, or guest concerns to the Duty Manager.
– Support Front Office operations during peak periods or staff shortages.
Safety & Security
– Follow all hotel safety, security, and emergency procedures.
– Maintain confidentiality of guest information and ensure compliance with hotel policies.
Requirements:
- Diploma or Certificate in Hospitality or related field preferred.
- Minimum 1 year of hotel front office experience (fresh graduates may be considered).
- Good communication and interpersonal skills.
- Multilingual skills are an advantage.
- Proficient in PMS/Opera or similar systems.
- Able to work shifts, weekends, and public holidays.
- Customer-oriented with a positive, professional attitude.
Please note that only shortlisted candidates will be contacted.
For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)
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