Account Manager (Hybrid | Mandarin Speaking)

About Our Client:

Our client is an established professional services group specialising in outsourced accounting, financial reporting, corporate advisory, and business support services with it HQ in Singapore and Malaysia’s branch in Damansara, PJ. Serving a diverse portfolio of local and international clients, the firm is committed to delivering high-quality, value-added solutions while fostering long-term client relationships.

As part of their continued growth, they are looking for an experienced Account Manager to oversee client portfolios, lead a team of accounting professionals, and ensure the delivery of high-quality accounting services.

Role Overview:

The Account Manager is responsible for overseeing a portfolio of clients and ensuring the timely delivery of high-quality financial and accounting services. This role combines financial oversight, client relationship management, operational leadership, and team supervision to drive client satisfaction, retention, and business growth.

Key Responsibilities:

1. Financial & Service Delivery

• Ensure deliverables are completed in accordance with the agreed scope of services.
• Oversee and manage clients’ full financial accounting closing process.
• Monitor financial reporting systems and ensure the accuracy and completeness of financial information.
• Review and approve team members’ work prior to finalisation and submission to the Senior Manager, Director, or clients.
• Provide financial insights and recommendations to support management decision-making.
• Ensure best practices in corporate governance and compliance with statutory and regulatory requirements.

2. Client Management & Business Development

• Manage a portfolio of clients and maintain strong working relationships.
• Achieve the Group’s budget targets.
• Identify opportunities for additional scope of work and potential fee increases.
• Support cross-selling initiatives across the Group’s service offerings.
• Proactively seek client feedback and communicate insights to management and internal teams.
• Maintain high levels of client satisfaction and client retention.
• Acknowledge client enquiries within 24 hours and respond within two working days.
• Attend client and management meetings as required.

3. Operations & Process Management

• Plan client engagements to ensure quality, efficiency, and timely service delivery.
• Report regularly to the Senior Manager and Director on client matters and operational updates.
• Coordinate with internal teams and other business divisions to ensure seamless service delivery.
• Assist in streamlining workflow processes and optimising manpower utilisation.
• Ensure timely billing, including out-of-pocket expenses (OPEs), and follow up on outstanding collections.
• Maintain proper filing and documentation of client and internal records.
• Identify potential risks and recommend appropriate mitigation measures.
• Ensure compliance with internal policies, procedures, and Standard Operating Procedures (SOPs).
• Undertake additional duties and responsibilities as assigned by Management.

4. Team Leadership & Development

• Provide leadership, supervision, and guidance to team members.
• Coach, train, and develop team members towards professional competence.
• Manage and optimise staff utilisation.
• Foster accountability, quality standards, and a culture of continuous improvement and performance excellence.

Qualifications & Requirements:

• Professional accounting qualification such as MIA, ACCA, CPA Australia, or currently pursuing a recognised professional qualification.
• Minimum 6 years of relevant accounting experience.
• Prior supervisory experience managing at least 2 team members.
• Strong understanding of internal controls, corporate governance, and statutory and regulatory compliance.
• Proficient in accounting software and Microsoft Office applications.
• Strong analytical, organisational, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Mandarin language proficiency is required to communicate effectively with Mandarin-speaking clients.

Interested to Apply?

Interested candidates may submit their resume to Ms. Gina Koh (Recruitment Consultant) via WhatsApp at +6016-6948780 or via email at gina.koh@peoplelake.asia for a prompt hiring process.