Aesthetic Clinic Branch Manager (Mandarin Speaker)

About our client:

A premier aesthetic clinic registered under the Ministry of Health since 2014.

Key responsibilities:

• Oversee the overall daily operations of the branch to ensure smooth, efficient, and high-quality service delivery.
• Ensure all operational procedures, SOPs, and company policies are consistently implemented.
• Maintain a clean, safe, professional, and welcoming clinic environment at all times.
• Ensure all facilities, treatment rooms, and equipment are properly maintained and operational.
• Take full ownership of the branch’s monthly sales and profitability targets.
• Develop and implement strategies to increase treatment sales, product sales, and customer retention.
• Analyse sales performance, identify opportunities, and implement improvement plans.
• Monitor daily sales reports, conversion rates, average spending per customer, and treatment package performance.
• Drive marketing campaigns at branch level together with the marketing team.
• Lead, motivate, coach, and develop the branch team to achieve individual and branch goals.
• Conduct regular performance reviews and coaching sessions.
• Build a positive, accountable, and high-performance working culture.
• Ensure exceptional customer service throughout the patient journey.
• Handle escalated customer complaints and resolve issues professionally.
• Implement continuous improvements to enhance the overall patient experience.
• Manage branch operating expenses within the approved budget.
• Monitor branch profitability and identify opportunities to improve cost efficiency.
• Minimize wastage, stock losses, and unnecessary operating expenses.
• Ensure sufficient stock levels for products and consumables.
• Monitor expiry dates and minimize inventory wastage.
• Ensure proper maintenance of clinic equipment and company assets.
• Ensure patient confidentiality and proper documentation.
• Monitor infection control and hygiene standards.
• Ensure all staff comply with professional and ethical standards.
• Prepare monthly reports for Management.
• Analyse branch KPIs and recommend improvement initiatives.
• Conduct regular branch meetings to review performance and action plans.
• Work closely with doctors, the Customer Service team, Marketing, HR, Finance, Operations, and other departments to achieve the Company’s objectives and ensure smooth branch operations.

Requirements:

• Candidates with a beauty, aesthetic, or management background are preferred.
• Willing to undergo 3 months of training at HQ (Damansara Utama).
• After confirmation, required to attend monthly management meetings at HQ.
• Willing to work 6 days a week, including 2 weekends, and Public Holidays.

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)