Client Support / Customer Experience Executive (Based in Singapore)

About the company: 

Our client is a leading e-hailing service provider based in Singapore, dedicated to revolutionizing urban transportation with innovative, reliable, and customer-centric solutions.

Position: Client Support / Customer Experience Executive (Based in Singapore) (Salary up to 3,500 SGD)

Responsibilities: 

• Deliver Exceptional Post-Sales Support: Ensure our drivers enjoy a smooth and hassle-free experience, offering prompt and effective assistance whenever needed.
• Primary Point of Contact: Act as the first responder to drivers’ queries and concerns, resolving issues quickly and with care.
• Ongoing Engagement: Regularly check in with drivers to collect feedback and assess their overall experience with the platform.
• Identify Sales Opportunities: Explore chances to offer contract renewals, vehicle upgrades, or extended lease terms that align with drivers’ needs.
• Build Strong Driver Relationships: Develop meaningful, long-term connections with drivers
• Keep Drivers Informed: Keep drivers updated on the latest promotions, product offerings, and company news to maintain engagement and excitement.

Requirements: 

• Experience in Customer-Focused Roles: Previous experience in positions such as Sales or Customer Support, with a strong focus on delivering exceptional service.
• Genuine Passion for Helping Others: A natural enthusiasm for engaging with people and providing assistance that makes a difference.
• Strong Problem-Solving Skills: Quick to assess situations and find effective solutions, ensuring customer issues are resolved efficiently.
• Excellent Communication Abilities: A proactive and empathetic communicator, skilled in understanding and addressing customer needs.
• Languages: Mandarin, English.
• Only Malaysian.

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).