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Customer Service Representative (Open to SPM Holders / University Fresh Graduates)

About The Company:

The company is a multi-regional company that specializes in software development and advanced technology solutions.

Position: Customer Service Representative (Salary up to RM2,800)

Responsibilities:

  • Support both front and back office operations
  • Keep track of received data and source documents
  • Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc.
  • Sort and prepares documents for imaging
  • Correct captured data accurately in a pre-determined data entry system
  • Manage processed and unprocessed documents
  • Maintain an effective and efficient records management system
  • Generate reports and responds to inquiries related to entered data upon request
  • Process various forms
  • Protect customer information
  • Maintain operations by following policies and procedures
  • Perform other duties as assigned by Team Leader and Supervisors.
  • Provide and maintain the high standard of customer service to program members.
  • Ensure that member enquiries are responded to and actioned promptly
  • Responsible for actioning redemption requests via the system and managing member information through the member database
  • Document and track issues that require additional technical resource support and follow through on any unresolved enquiries within promised time frames
  • Ensure all documentation required by other departments to service member’s request is completed promptly and in accordance to the operations procedures
  • Resolve difficult customer issues that arise or escalate complaints to the Team Leader
  • Coach and educate Members on the value-add products, such as overall benefits of the program
  • Complete general administration tasks and follow-up on customer enquiries
  • Attend informational program overviews as required
  • Maintain compliance of monitoring guidelines

 

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).

Apply for this position

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