Customer Service Sales Engineer /Manager (Food Equipment)

About The Company: 

Our client is a Swiss multinational specializes in food processing, advanced materials, and die-casting technologies. With a strong focus on innovation and sustainability, it operates in over 140 countries, enhancing food safety, efficiency, and industrial productivity.

Position: Customer Service Sales Engineer /Manager (Food Equipment) (Salary up to RM8,500)

Responsibilities:

• Achieve sales budget targets for assigned Business Units (BU) and countries, with a strong focus on service sales.
• Drive business growth by developing relationships with both existing and new customers.
• Conduct regular customer visits to create and follow up on business opportunities.
• Build trust with current clients while expanding the customer base.
• Manage the entire sales cycle, from initial contact and solution presentation to quotation, negotiation, contract signing, and handover.
• Maintain open communication and provide frequent market updates to the Line Manager and relevant teams, such as Quotation.
• Keep a full overview of the customer’s installed base and the competitive landscape, with a clear strategy to win orders.
• Deliver accurate monthly sales forecasts and professional sales reports in a timely manner.
• Initiate and drive market activities to generate new sales opportunities.
• Develop business action plans for new markets and applications by collaborating with departments such as commercial, marketing, and technical teams.
• Maintain high accountability and transparency in managing the sales pipeline, consistently using the CRM platform to track verified leads and opportunities.
• Expand and develop sales channels, including channel partners, agencies, and finders, to support business growth.
• Serve as the key contact for customer inquiries related to projects, single machines, and services, ensuring smooth internal coordination.
• Work closely with the Service Operations team to enhance customer satisfaction, address feedback, and resolve issues efficiently.
• Manage the existing installed base while expanding the service business.
• Collaborate with the Regional Sales team and Key Account Managers to handle both global and regional key accounts effectively.

Requirements:

• Bachelor’s degree in Engineering (Mechanical, Process, Industrial) or Food Technology.
• Minimum 6 years of sales experience with a strong track record of success.
• Experience in service sales for processing solutions is preferred.
• Background in the food, feed, or rice industries is a strong advantage.
• Highly responsible and accountable in all tasks.
• Entrepreneurial mindset with strong business acumen, especially in B2B industries.
• Ability to ask the right questions, understand customer needs, and actively listen.
• Skilled in value-based and solution selling.
• Results-driven, self-motivated, and proactive.
• Positive attitude with high emotional intelligence.
• Strong time management skills, able to handle multiple tasks under tight deadlines.
• Capable of analyzing and simplifying complex information for both internal and external stakeholders.
• Excellent networking and relationship management skills.
• Solid understanding of key processes within the food and material processing industries.

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).