Customer Support Specialist (Trading | Open to Malaysian – English speaker)

About the company:

Our client is a reputable global CFD broker that provides traders with access to a wide range of CFD products, including Forex, Indices, Commodities, Stocks, and Cryptocurrencies.

Responsibilities:

• Handle customer questions and solve issues through phone calls, emails, and live chat.
• Quickly find and fix problems to give customers accurate help and a good experience.
• Guide customers on how to use the website and trading platforms.
• Explain the company’s products and services clearly so customers understand them.
• Work with other teams to solve customer issues and pass on serious problems when needed.
• Help other departments with customer-related work to keep things running smoothly.
• Stay professional and friendly with customers to build strong, lasting relationships.

Requirements:

• Having past experience working directly with customers is preferred
• Must be comfortable using computers, especially Microsoft Office (like Word and Excel).
• Knowing about or having experience in the Forex (FX) market is a bonus.
• Good communication skills and a team player attitude are important.
• Must be fluent in English for reading, writing, and speaking.

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215)