Key Account Manager

Why Should You Apply For The Job

1. Work in fast growing multi-national Fintech company with strong presence in Worldwide.
2. Great career exposure and development opportunity.
3. Good remuneration.

Job Description

● The Key Account Manager position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing their existing portfolio. By penetrating deep into the B2B, B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale. You will work cross-functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.
● Self-generate new opportunities through cold outreach and partnership.
● Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities.
● Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments.
● Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio.
● Drive greater uptake of WorldFirst’s suite of products within the account portfolio.
● Present relevant solutions and provide detailed education to merchants regarding products and processes.
● Work closely with related teams to resolve merchants’ issues.
● Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business Have a systematised approach to keeping in regular contact with merchants and maintain business relationships.

Requirements

● Experience working within the B2B, e-commerce industry, either selling to e-commerce brands or working within an e-commerce brand.
● A motivated individual with a proven track record of self-generating leads selling to Business Owners and/or the C-Suite.
● Solutions-orientated approach to building and maintaining customer relationships.
● Effectively communicate via telephone, email and face-to-face by utilising active listening skills and good presentations.
● Strong attention to detail, be process-driven with outreach and engagement cadences.
● Ability to handle tough conversations, overcome objections and deal with customer dissatisfaction.
● Skilled in time management, task management and problem solving.
● A collaborator that works with related functions to best support the client’s needs
● Someone who thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly.
● Payment industry experience would be an advantage.

About The Company

Our client is a world-renowned fintech company, a world-leading internet open platform with strong presence in APAC and the rest of the world.

For more information, you may reach out to Kennard at his email at kennard@peoplelake.asia.