KYC Operations Lead (Enterprise Lending)

About our client:

Our client is a world-renowned fintech company, a world-leading internet open platform with a strong presence in APAC and the rest of the world.

Key Responsibilities:

•Manage 2 functions – KYC & Ops team
•Oversee customer onboarding and lifecycle management, ensuring seamless end-to-end processes
•Perform checker role in the BAU works
•Managed the teams’ volume to meet the required SLA and timeline
•Develop and maintain standard operating procedures (SOPs) to ensure efficiency and consistency
•Ensure timely completion of customer’s transactions/requests, reports and daily reconciliations/settlements
•Collaborate with regional teams to streamline customer journeys and operations
•Response to customer’s queries and concerns with the aim to achieve first call resolution
•De-escalate situations involving dissatisfied customers, offering patient assistance and support
•Support regional projects and perform ad-hoc tasks as required
•Report to the regional head of delivery channel.

Qualifications:

• Bachelor’s degree
• At least 7-10 years’ of experience in a customer service environment, conducting CDD/KYC on customers, with client-facing exposure
• Experience in loan product operations
• Fluency in English and Thai languages; Chinese language is a plus
• Proven leadership skills and ability to prioritize tasks
• Strong communication and management aptitude
• May require to work during weekend

Interested to apply?

Please send your latest Resume/CV to Gina Koh at her email at gina.koh@peoplelake.asia / WhatsApp at 016-6948780 if you have any further enquiry.