Operations Executive / Operations Assistant

About our client:
Our client is a leading Australian payment solutions provider that streamlines the billing process for businesses of all sizes. They offer a comprehensive suite of services including merchant acquiring, direct debit, online credit card payments, BPAY, and Pay-by-Phone, making it easier for businesses to receive payments and manage their cash flow.

Job Description:
As we continue to expand our global presence, we are looking for a dynamic and results-driven Operations Assistant to support the setup of our new regional operations in Malaysia and assist with our financial license applications in different countries.

Key Responsibilities:
1) Support the Establishment of Operations in Malaysia

• Assist with setting up Embracy’s operational hub, including administrative, logistical, and compliance tasks.
• Help recruit and onboard local talent to build a high-performing team.
• Support securing office space and ensuring infrastructure is in place.
  
  2) Support KYC & Onboarding Processes

• Help implement and support the KYC (Know Your Customer) and onboarding processes, ensuring they meet local regulatory standards and align with Embracy’s global policies.
• Work with legal, compliance, and IT teams to assist in ensuring customer verification processes are seamless, efficient, and secure.
• Support the ongoing review and improvement of KYC and onboarding processes to maintain best practices and compliance.
  
  3) Assist with Financial Licensing Applications

• Provide support in applying for financial licenses in other countries, assisting the legal and compliance teams with documentation.
• Help prepare and submit all required documentation for license applications.
• Assist in liaising with local regulatory bodies to facilitate smooth approval processes.
  
  4) Support Ongoing Operating and Maintenance
  
• Provide hands-on support for day-to-day operations in Malaysia & Australia, ensuring smooth business processes.
• Monitor, troubleshoot, and resolve operational issues related to systems, customer service, and workflows.
• Assist with managing resources, including personnel, technology, and infrastructure, to ensure optimal utilization.
• Work with cross-functional teams to identify inefficiencies and implement process improvements.
  
  5) Ad-Hoc Tasks
  
• Report directly to the supervisor and provide support on various ad-hoc tasks, including specific projects or initiatives.
• Assist with any special initiatives or tasks that align with the company’s operational goals.

Job Requirements

• Industry Experience: Ideally, candidates should have experience in the payment industry, particularly with card schemes or other payment companies.
• Language Proficiency: Applicants must be fluent in both Chinese and English.
• Location Requirement: This position is based in Kuala Lumpur.

What We Offer:

Employer sponsorship may be available for qualified candidates.
Competitive salary and benefits package.
Opportunity to be part of a dynamic, rapidly growing company.
A collaborative and innovative work culture.
The chance to make a significant impact in a key growth region for Embracy.