Operations Manager (Healthcare Industry) – Based in Kuantan, Pahang

About the Client

Our client is a leading Malaysian healthcare group that specialises in providing tertiary medical care and comprehensive specialist services. They are dedicated to developing and upgrading hospitals across the country, delivering world-class healthcare solutions. With a strong focus on healing, comfort, and hope, they uphold the highest standards of patient care and safety.

Key Responsibilities:

A healthcare Operations Manager is responsible for overseeing the daily operations of healthcare facilities, ensuring that all processes run efficiently while maintaining high standards of patient care. Key responsibilities typically include:

• Management of Staff: Supervising healthcare staff, including doctors, nurses, and administrative personnel, ensuring they meet performance expectations and comply with policies.
• Budgeting and Financial Management: Overseeing financial operations, including managing budgets, controlling costs, and ensuring financial performance aligns with organizational goals.
• Policy and Compliance: Ensuring that the facility adheres to healthcare regulations, safety standards, and patient care policies. Staying updated with healthcare laws and regulations.
• Process Improvement: Identifying areas for operational improvement and implementing strategies to enhance efficiency, reduce costs, and improve patient outcomes.
• Resource Allocation: Managing the allocation of resources such as medical equipment, supplies, and staff to ensure optimal patient care.
• Patient Satisfaction and Quality Care: Ensuring high levels of patient satisfaction by maintaining quality care standards and addressing concerns or complaints.
• Reporting and Documentation: Preparing and submitting reports on operations, performance metrics, and patient outcomes to senior management.
• Collaboration: Working closely with physicians, department heads, and other healthcare professionals to ensure smooth operations across departments.
• Information Management: Monitor and evaluate data integration across the departments. Ensure functionality of ICT devices in the operations department. Ensure reliability of operations data for use by hospital staff.
• Ensure operational excellence is achieved through the utilization of organization ICT solutions.
• Ensure ICT-based new products and service lines for the patient are operationalized/utilized.

Job Requirements:

• Possess at least a Degree in Healthcare / Administration or its equivalent. Preferably a MBBS holder.
• Minimum 10 years of experience in healthcare operations and/or administration/ nursing / facilities compliance.
• Leadership & problem-solving skills.
• Understanding the policy, planning, and strategy.
• Ability to develop, implement, and review policies and procedures.
• Ability to oversee budgeting, reporting, planning, and auditing.
• Understanding of necessary legal and regulatory documents.
• Driving a culture of excellence by keeping team members engaged.
• The role demands strong leadership, communication, and problem-solving skills, as well as a thorough understanding of healthcare management, budgeting, and legal compliance.
• Able to relocate to Kuantan, Pahang.
• THIS ROLE IS OPEN TO MALAYSIANS ONLY.

Kindly contact Dharsh via WhatsApp at 012-9191780 or via email at dharshini.nelamagan@peoplelake.asia if you are keen to explore this opportunity.

Thank you.