Operations Manager (Mandarin Speaker)

About our client:

A procurement, shipping and logistics partner that takes care of your sourcing needs for China goods. From China sourcing to final export, our client puts you at ease by taking care of every milestone in your importing journey.

About the role:

The role acts as a key coordination bridge between overseas clients and our China operations team, requiring fluent written and spoken Mandarin Chinese, strong English communication, and excellent follow-up ability. This is a hands-on operational position involving a significant amount of manual document preparation, data checking and coordination.

Key responsibilities:

• Review and monitor incoming client emails and messages daily, understand requests and determine the action required.
• Communicate client requirements clearly to the China operations team in Mandarin Chinese and follow up until the required information is obtained.
• Prepare clear, professional client replies in English based on updates received from the China team.
• Coordinate sourcing, quotations, production, quality control, packing, shipment and other order-related matters between clients, factories and the China team.
• Prepare and review quotations, sales orders, proforma invoices, commercial invoices, packing lists and other operational documents.
• Manually check prices, quantities, item codes, product descriptions, specifications, carton quantities, CBM, packing information and totals before documents are issued.
• Compare information across client files, supplier quotations, internal records and final documents to identify missing information, errors, duplications or inconsistencies.
• Maintain order trackers, follow-up sheets, quotation files and shipment records in Microsoft Excel.
• Organise OneDrive folders, client files, quotations, invoices, shipping documents and internal records in a consistent and retrievable structure.
• Monitor outstanding matters, client approvals, factory replies, production status and shipment deadlines, and proactively highlight delays or risks to management.
• Liaise with sourcing, operations, accounts and management as required and assist with summaries, reports and management updates.
• Handle general operational administration and other ad hoc duties related to sourcing, logistics, client servicing and business operations.

Requirements:

• Advanced or strong practical working knowledge of Microsoft Excel.
• Strong working knowledge of Microsoft Word, Outlook and OneDrive.
• Fluent spoken and written Mandarin Chinese.
• Strong spoken and written English.
• Ability to communicate professionally with Chinese-speaking suppliers and international clients.
• Excellent attention to detail and numerical accuracy.
• Strong organisation, follow-up and time-management skills.
• Ability to identify mistakes in prices, quantities, calculations, specifications and documents.
• Ability to manage multiple clients, orders and priorities simultaneously.
• Ability to work independently while coordinating closely with management and overseas teams.
• Experience in operations, sourcing, trading, import/export, logistics, purchasing, order management, customer service or supply chain is preferred.

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)