Retail Operations Manager

About the company:

A leading tourism and leisure group specializing in marine life attractions and educational experiences.

Responsibilities:

i. Retail Operations Management

• Oversee daily operations of all retail outlets to ensure smooth running.
• Maintain high standards of customer service and operational efficiency.
• Ensure compliance with company policies, SOPs, and regulatory requirements.

ii. Merchandise Sales & Product Ordering

• Plan and execute sales strategies to meet retail targets.
• Manage product ordering, inventory control, and stock replenishment.
• Ensure correct product assortment, pricing, and attractive displays.

iii. Inventory & Performance Monitoring

• Monitor stock levels, identify slow-moving items, and plan promotions or markdowns.
• Review and analyze sales performance, inventory turnover, and retail KPIs.
• Prepare retail operations and performance reports for management.

iv. Budget & Vendor Management

• Manage budgets, forecasts, and expenses to maximize profitability.
• Build and maintain strong relationships with suppliers, negotiating favorable terms.
• Work with procurement to ensure cost-effective purchasing.

Requirements:

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or related field (professional certifications in Retail Management or Supply Chain are an advantage).
• Minimum 5 years of experience in retail management, including 3–5 years in a managerial role.
• Strong background in merchandise sales, inventory management, and product ordering.
• Experience in managing multiple outlets or high-volume retail operations is preferred.
• Proven ability to manage budgets, forecasts, and retail performance metrics.

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215)