Senior Associate, Product (Japanese Speaker)

Role Overview:
As a Senior Associate, Product, at the company, you will play a key role in improving and evolving transportation service systems, including mobile apps and online reservation platforms.

Reporting to the Chief Product Officer, your primary responsibility will be communication and coordination across multiple stakeholders, improvement of systems, and resolving system downtime issues. Your work will directly contribute to enhancing user experience, optimizing operational efficiency, and driving business growth.

You will act as a key liaison between the Product, Operations, Sales, Marketing, and System teams, gathering feedback, proposing system enhancements, support new product development and ensuring the timely resolution of service issues.

This role requires strong interpersonal skills, the ability to translate business needs into product improvements, and a structured approach to problem-solving.

Key Responsibilities:
Communication & Coordination
● Act as a bridge between the product team and other departments, ensuring smooth information flow and clear communication of system updates.
● Participate in product and service strategy discussions for feature enhancements and operational improvements.
● Work closely with internal teams to gather and organize feedback regarding system and service improvements.
● Work closely with external stakeholders to ensure seamless system upgrades and address system-related issues, report incidents, and resolution processes.
● Communicate system issues and requirements to the technical team, ensuring clear documentation and follow-ups.

System & Product Improvement
● Track system performance and identify potential system enhancement improvements based on data and user feedback.
● Conduct UAT (User Acceptance Testing) for new features, reporting bugs and areas for optimization.
● Oversee the integration of updates such as routing adjustments, geofencing modifications, and service updates to enhance operations.
● Ensure smooth onboarding and implementation of new product launches and service areas.

Data Analysis & Reporting
● Track and analyse key performance indicators (KPIs) such as system performance, service efficiency, user engagement, and booking performance to product decisions guide decision-making.
● Generate insights from operational data to support service optimization and business development opportunities.

Good To Have
● 3-5 years of experience in product coordination, service operations, system development, or a related field.
● Strong communication skills to liaise with cross-functional teams and external stakeholders.
● Experience in gathering and organizing requests and feedback to drive product decisions.
● Basic Excel and data analysis skills to support product insight.
● Able to read, write and speak Japanese.

Feel free to reach out to Jeslyn at her email – jeslyn.kan@peoplelake.asia for more info