Senior Document Controller & Customer Service Executive (Fully remote)

Company Overview

Our client is a multi-award-winning company by helping individuals achieve Singapore Permanent Residency and Citizenship.

 

Key Responsibilities

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high quality service to our clients with a keen eye for detail to perform with high work accuracy.

 

Job Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients’ queries and the completion of the formalities during and after post submission within Company’s response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management

 

Job Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong verbal CN communication skills and good written English skills
• At least 3 years of experience in client facing role
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines

 

Results

• Ensure all applications are submitted promptly every month with high work quality and accuracy at all times
• Fast professional replies and effective communication to clients’ enquiries on WhatApps, Gmail or phone call
• Achieve monthly Key Performance Indicators
• Ability to handle clients’ grievances professionally
• Well-versed and stay up to date with immigration policies and regulations.
• Create good customer experience at all times and ensure clients satisfaction

 

Points to Note

• This is a 1 year contract role with benefits alike a Permanent role.
• Possibility to be converted to a permanent staff based on good performance.
• Quarterly Bonus – Payout 4 times a year upon confirmation if KPI is achieved
• Company laptop & phone will be provided

 

For more information, kindly contact Kwa via WhatsApp at 016-216-1772 or via email at khengsun.kwa@peoplelake.asia

Thank you.