Software Technical Support Engineer (Remote working)

About the company:

Our client is a leading software development automation company specializing in cutting-edge solutions.

About the role:

As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.

Responsibilities:

• Diagnose and resolve technical issues through phone, email, or remote access.
• Handle application setup, configuration, and design-related problems.
• Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.
• Escalate complex issues to senior engineers with clear documentation.
• Recreate customer environments to find the root cause of problems.
• Test and verify software updates, upgrades, and fixes.
• Create and update technical documentation.
• Participate in team meetings to share insights and best practices.

Required Skills and Qualities:

• Customer-focused mindset: Always aim to deliver the best service.
• Good communication: Able to explain technical issues clearly to both technical and non-technical people.
• Technical learning ability: Quick to learn new products and systems.
• Strong problem-solving: Able to analyze and fix issues efficiently.
• Team player: Work well with other departments.
• Independent: Able to work with minimal supervision.
• Adaptable: Comfortable in a fast-paced, changing environment.

Preferred Technical Skills:

• Operating Systems: Windows Server, Linux
• Databases: SQL Server, Oracle, DB2
• Web Servers: Tomcat, WebSphere
• Language: Japanese (good to have, but not required)

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).