Customer Service Executive (Mandarin Speaker)

About the Company:

Our client is a subsidiary of a Swedish publicly traded company specializing in polymer material solutions and contract manufacturing.

Job Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules, and changes.
• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.
• Monitor customer orders and follow up on potential delays or shortages.
• Coordinate customer requirements with production and material availability.
• Monitor consignment, on-hold, quarantine, and slow-moving inventory.
• Maintain accurate customer and order information in the system.
• Act as the main contact for customer order and delivery matters.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate customer or delivery issues to the superior when necessary.
• Ensure compliance with RBA and Supplier Code of Conduct requirements.
• Perform other duties as assigned by the superior.

Job Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.
• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.
• Good communication and customer service skills.
• Good command of English.
• Good computer skills, especially Microsoft Excel.
• Experience with IFS or other ERP systems is an advantage.
• Responsible, organized, proactive, and able to work well with others.

For more information, you may reach out to Rainie Chua at rainie.chua@peoplelake.asia or contact her at +6012-7911939 for further discussion.