Customer Service Officer (Mandarin Speaker)

About our client:

A leading fintech platform founded in 2007 and headquartered in Shanghai, China. Currently expanding into Malaysia market and building its first local team.

Responsibilities:

• Respond to customer inquiries received via email, WhatsApp, and inbound phone calls
• Handle simple cases that require manual review and approval
• Provide timely, accurate responses in accordance with company SOPs
• Escalate complex or unresolved issues to the internal team as needed
• Maintain accurate and complete records of customer interactions
• Manage and maintain company social media account (content posting, responding to messages/comments)

Requirements:

• 教育: Diploma or above
• Language: Proficient in Mandarin, English, and Bahasa Malaysia
• Good written and verbal communication skills
• Ability to multi-task and manage multiple communication channels
• Basic computer literacy
• Prior customer service experience preferred

Please note that only shortlisted candidates will be contacted.

For more information, you may reach out to Cheryl Soh via email (cheryl.soh@peoplelake.asia) or WhatsApp (+6018-772 3437)