Senior IPRAN & Data Communication Technical Support Engineer (12Mths contract – Telco)

About the Client

A telecom equipment and solutions provider specializing in optical network infrastructure, broadband access, and turnkey telecom projects for operators and enterprise customers.

Job Responsibilities

• Responsible for the commissioning, maintenance, and troubleshooting of IPRAN & Data Communication equipment.
• Diagnose and resolve technical and engineering issues during project implementation and network operation.
• Provide technical training and guidance on IPRAN & Data Communication products and solutions.
• Coordinate with customers and subcontractors to ensure project quality, timely delivery, and customer satisfaction.
• Ensure the stability, reliability, and continuous operation of IPRAN & Data Communication networks.

Key requirements:

• IPRAN / IP Network Experience – Solid hands-on experience in IPRAN, IP/MPLS, routers and switches, including network operation, maintenance, deployment and technical support.
• Routing & Switching – Strong knowledge and practical experience in **BGP, OSPF, IS-IS, MPLS, L2/L3 VPN, VLAN, QoS and Ethernet**.
• Advanced Fault Troubleshooting – Able to independently troubleshoot and resolve complex network faults, including routing issues, packet loss, latency, link failures, interface problems, service interruptions and network connectivity issues.
• Network O&M – Experience in network monitoring, alarm analysis, configuration checking, performance analysis, preventive maintenance, network optimization and service recovery. NMS/EMS experience is an advantage.
• Customer & NOC Support – Able to work directly with telecom operators, NOC, field engineers and project teams** to handle major faults and drive issues to closure.
• RCA / PIR & Technical Reporting – Able to prepare and lead **RCA/PIR, fault reports, technical analysis and troubleshooting reports, and provide clear technical explanations to customers.
• TM / YTL Experience – Highly Preferred – Relevant TM or YTL IPRAN, IP network, data communication or transmission network experience is highly preferred.
• Technical Leadership – Able to provide technical guidance to junior engineers, coordinate troubleshooting activities and take ownership of complex technical issues.
• Communication & Customer Management – Good English communication skills and the ability to communicate effectively with customers and internal teams.
• Strong problem – solving skills and the ability to work independently under pressure.

Please be informed that only shortlisted candidate will be notified.

For more information, you may reach out to Jamie at her email at jamie.tan@peoplelake.asia or WhatsApp her at +6012 238 9953