System Engineer (IT infrastructure)

About the company:

Our client specializes in delivering comprehensive IT solutions with a focus on cloud computing, cybersecurity, and digital transformation services. Catering to a diverse range of industries, it combines strategic consulting with advanced technologies to drive business innovation and operational efficiency. With a strong commitment to excellence and customer-centric values, it partners with leading global technology providers to offer customized, scalable solutions tailored to meet evolving market demands.

Overview:
We are seeking highly skilled Systems Engineers to join our team. As a Systems Engineer, you
will be responsible for managing project assessments, customer requirements, site surveys,
planning, design, User Acceptance Testing (UAT), troubleshooting, support, and maintenance.
You will work closely with cross-functional teams to ensure timely project implementation, resolve
technical issues, and deliver exceptional customer service.

Responsibilities:

• Manage end-to-end project lifecycle including assessment, planning, design, testing, troubleshooting, support, and maintenance.
• Foster teamwork, collaborate with technical support teams, and deliver excellent customer service.
• Proactively address and resolve technical support issues.
• Perform preventive maintenance, create documentation, and develop user guides.
• Install and test proof of concepts, ensure project timelines, and provide timely reports.
• Coordinate and produce formal documentation for major escalations.
• Drive process improvement and coordinate cross-functional teams.
• Conduct periodic service and maintenance reviews with customers.
• Maintain accountability for Professional Services and Maintenance, manage vendor relationships, and ensure SLAs are met.
• Align priorities, work assignments, processes, and metrics with superiors.
• Manage Managed Services communication, planning, prioritization, scheduling, technology, support, and quality control.
  
  
  

Requirement:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 3-8 years of hands-on experience with Hyper-Converge Infrastructure (HCI) technologies, including but not limited to Nutanix, Hyperflex, VSAN, Sangfor, VMware, HyperV, Redhat Virtualization, Microsoft Active Directory, Microsoft 365, Exchange, SharePoint, SCCM, MSSQL, Veeam, Commvault, and Cohesity.
• Familiarity with Cloud, Linux, Redhat Openshift, Networking, and SharePoint is advantageous.
• Possess a positive attitude with excellent communication skills in English or additional languages.
• Strong listening skills and the ability to communicate effectively.
• Customer-focused and results-oriented mindset.
• Self-motivated with proactive problem-solving abilities.
• Capable of providing timely and courteous customer service.
• Ability to work independently with minimal supervision.
• Demonstrated good time management and punctuality.
• Commitment to continuous self-development and training to fulfill responsibilities effectively.
• Willingness to work beyond regular office hours if required.
• Malaysian citizenship or relevant residence status is mandatory.
• Must have own transportation, valid driving license, and passport.
  
  
  

For more information, you may reach out to Hoyyian at her email at hoyyian.tang@peoplelake.asia

Please be informed that only shortlisted candidate will be notified