a customer support representative using contact center software to communicate

Customer Service Executive (Phone call & Email with working shifts) – Mandarin Speaker

About The Company:

The company is a multi-regional company that specializes in software development and advanced technology solutions.

Position:  Customer Service Executive (Phone call & Email with working shifts) – Mandarin Speaker (Salary up to RM4,500)

Responsibilities:

  • Engage lifestyle partners in shopping, hospitality, travel and other industries to assist in requests and program requirements.
  • Providing high quality Customer Service to high valued customers.
  • Following SOPs while assisting customers in their requests.
  • Using company resources and other channels to assist in fulfilling requests.
  • Assist professionally in written and verbal communication.
  • Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
  • Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary).

Requirements:

  • Related customer service experience or contact center exposure would be an added advantage.
  • Experienced in lifestyle, travel or hospitality industry is a plus.
  • Customer centric approach and attitude.
  • Excellent Communication Skills in both verbal and written form.
  • Interest in travel, luxury, hospitality, lifestyle etc.
  • Resourcefulness to fulfill customer requests.

 

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).

Apply for this position

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