Customer Service Executive (Phone call & Email with working shifts) – Mandarin Speaker

About The Company:

The company is a multi-regional company that specializes in software development and advanced technology solutions.

Position:  Customer Service Executive (Phone call & Email with working shifts) – Mandarin Speaker (Salary up to RM4,500)

Responsibilities:

• Engage lifestyle partners in shopping, hospitality, travel and other industries to assist in requests and program requirements.
• Providing high quality Customer Service to high valued customers.
• Following SOPs while assisting customers in their requests.
• Using company resources and other channels to assist in fulfilling requests.
• Assist professionally in written and verbal communication.
• Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
• Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary).

Requirements:

• Related customer service experience or contact center exposure would be an added advantage.
• Experienced in lifestyle, travel or hospitality industry is a plus.
• Customer centric approach and attitude.
• Excellent Communication Skills in both verbal and written form.
• Interest in travel, luxury, hospitality, lifestyle etc.
• Resourcefulness to fulfill customer requests.

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).